By purchasing a coaching package you are committing to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. ​ In general these guidelines apply for 1:1 coaching package refunds and cancellations:  The Client may cancel an order within 14 days of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to info@salvatoriwellness.co.uk. If you have already used one or more sessions, the cost of those sessions will be deducted from your refund.  From 14 days after purchasing, refunds are not offered on coaching services. In order to receive maximum benefits from coaching services a client needs to be fully invested and 100% committed to the process. Should your circumstances change during the program a temporary suspension in services will be considered.  We require a minimum 24hrs notice of any changes of scheduled appointments, for which no penalty shall be incurred. If you reschedule a session LESS than 24 hours before the scheduled time you shall forfeit that session, however, your coach will utilise that time in working on your coaching program. You are entitled to a one-time rescheduling forfeit waiver, whereby you can reschedule a session in less than 24-hours (but more than 4 hours), without forfeiting your session - because life happens! It is important that you prioritise this work in order to receive the full benefit of your coaching package.  ​ If you need to reschedule any of your appointments, you can do so by logging in and accessing 'My Appointments' from the drop down menu. Alternatively, you are very welcome to contact us and we'll be glad to assist you in re-scheduling your appointment.